Privacy Policy
Last updated:
1. Who we are
This Privacy Policy applies to Florafaunaae (the website) operated by Thornvale Health Ltd, 47 Thornbury Road, Bristol, BS7 8PS, United Kingdom (Company No. 09874512). We are the data controller for personal data collected through this website. Contact: info@florafaunaae.shop.
2. Information we collect
Order form: When you submit an order request, we collect your full name and phone number for the purpose of confirming your order by telephone and arranging delivery.
Contact form: When you send an enquiry, we collect your name, email address and message content.
Automatically collected data: We may collect standard technical information including IP address, browser type, pages visited and time of visit, via analytics tools where you have consented.
Cookies: See our Cookie Policy for full details.
3. How we use your information
We use your information to: process and confirm your order; contact you by telephone to confirm dispatch details; respond to enquiries submitted via the contact form; improve the website where analytics consent has been given; and comply with our legal obligations.
4. Legal basis for processing (UK GDPR Article 6)
Article 6(1)(b) - Contract: Processing your name and phone number to confirm and fulfil your order.
Article 6(1)(a) - Consent: Analytics and marketing cookies, where you have opted in via the cookie consent banner.
Article 6(1)(f) - Legitimate interests: Preventing fraud and maintaining website security.
5. Sharing your data
We do not sell your personal data. We may share it with: our delivery courier solely for the purpose of fulfilling your order; payment processing providers where applicable; and Google (analytics and advertising services) where consent has been given. All third parties are required to handle your data securely and in accordance with applicable law.
6. Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. Our website uses HTTPS encryption for all data transmission.
7. Your rights under UK GDPR
You have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data (subject to legal obligations); object to or restrict certain processing; data portability; and withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at info@florafaunaae.shop. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
8. International transfers
Where personal data is transferred outside the UK (for example to Google's servers), we ensure appropriate safeguards are in place, including reliance on adequacy decisions or standard contractual clauses.
9. Retention
Order-related data is retained for up to six years for legal and accounting purposes. Contact form enquiries are retained for up to 12 months. Analytics data is retained in accordance with Google's standard retention settings.
10. Children's privacy
This website and product are intended for adults only. We do not knowingly collect personal data from individuals under the age of 18.
11. Third-party services
This website may use the following third-party services where consent is given: Google Analytics (website usage analytics); Google Ads Conversion Tracking (measuring ad effectiveness); Google Remarketing (serving relevant advertising); Google Maps API (displaying our location on the contact page). Each of these services operates under Google's own privacy terms available at policies.google.com.
12. Updates to this policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of the website after changes constitutes acceptance of the updated policy.
13. Contact
Thornvale Health Ltd · 47 Thornbury Road · Bristol, BS7 8PS · United Kingdom
Email: info@florafaunaae.shop · Phone: +44 20 7946 0312